Account & Data Deletion
Last updated August 30, 2026
You control your Titan account and personal data. This policy explains how to request an archive, permanently delete your account, and what limited records may be retained.
Delete your account in the Titan app
You can initiate permanent account deletion without contacting support:
- 1Open the Titan app and sign in.
- 2Open Settings, then Account & Privacy.
- 3Choose Delete Account and review what will be removed.
- 4Confirm the request and complete identity verification when prompted.
Your session and account access end when the request is confirmed. We complete deletion from active systems within 30 days and send a confirmation to your account email.
Request an archive before deletion
If you want a copy of your information, request a portable data archive before deleting your account. The archive may include your profile, measurements, activity and wellness history, and other data associated with your account.
Request my data archiveFor security, send the request from your account email. We may ask you to verify your identity. Archive links expire and should be stored securely.
What account deletion removes
Deleting your account permanently removes or de-identifies data associated with your Titan account, including:
- Account credentials, profile details, preferences, and device associations.
- Health, biometric, body-composition, sleep, recovery, activity, and measurement history.
- AI Coach conversations, goals, routines, progress records, and user-created content.
- Sharing relationships, consent records that are no longer required, push tokens, and active sessions.
Deletion and retention timeline
Deletion means permanent removal, not temporary deactivation. The following schedule applies after we verify your request:
| Data category | What happens | Timeframe |
|---|---|---|
| Account and active-service data | Access is disabled and records are deleted or irreversibly de-identified from production systems. | Within 30 days |
| Health and biometric data | Deleted from active systems and excluded from future personalization, analytics, and model improvement. | Within 30 days |
| Encrypted backups and disaster-recovery archives | Isolated from normal use and removed through the scheduled backup-rotation process. | Within 90 days |
| Legally required transaction or compliance records | Only the minimum required record is restricted and retained, then securely deleted when the obligation ends. | Up to 7 years, where required |
Limited records we may retain
We may retain only information necessary to meet tax, accounting, warranty, fraud-prevention, security, dispute, or other legal obligations. Retained records are separated from active account data, access-restricted, and not used for advertising, product personalization, or AI training.
- Purchase, payment, refund, shipping, tax, and warranty records required for financial or consumer-protection obligations.
- A minimal record of the deletion request and its completion, used to demonstrate compliance and prevent accidental restoration.
- Information subject to a valid legal hold until the hold is released.
Raw health measurements, biometric readings, and AI Coach conversations are not retained for ordinary tax, accounting, or warranty purposes.
Subscriptions and purchases
Deleting your Titan account does not automatically cancel a subscription billed by Apple. Cancel it in your Apple subscription settings to avoid future charges. Account deletion does not create an automatic refund; purchases and refunds remain subject to Apple and Titan terms.
Manage Apple subscriptionsSign in with Apple
If you used Sign in with Apple, Titan revokes the tokens associated with our app as part of account deletion. You can also remove Titan from the apps using your Apple Account in your device settings.
Revoke consent without deleting your account
You can change optional tracking and sharing choices in the Titan app, disconnect paired devices, and revoke Health, Bluetooth, notification, or other system permissions in your device settings. You may also contact us to request deletion of specific data where applicable law provides that right.
Need help?
If you cannot access your account, contact us from the email address associated with it. We will verify your identity before acting on a deletion or archive request and will never ask for your password.
Contact privacy support: support@21nu.me